Treating customers fairly

Carboom Ltd operates a "fair treatment of customers" policy in order to understand the needs and interests of our clients. Fair treatment of customers is core to our culture and how we behave and conduct our business.

Fair treatment of customers takes into account, not only how we use our clients details, but how we deal with them at all stages of our business relationship. This includes:

• Clients can be confident that they are dealing with a firm where the fair treatment of customers is central to the business culture
• The client will receive the best service possible and their details will be referred to a reputable firm who will provide them with a suitable product or service to meet their needs and requirements
• Clients are provided with clear and non- misleading information and are kept informed of progress as appropriate
• Clients receive a service which is of an acceptable standard and to a level they would expect
• Clients do not face unreasonable barriers in their dealings with us and are provided with clear communication routes and ability to make a complaint

All customers should be dealt with in a fair manner throughout their dealings with us.

In our customer's best interests

In the event that our customers have not received their desired outcome, we highly recommend the help offered by moneyhelper.org.uk

They offer a wide range of help, including:

• Advice and guides to help improve your finances
• Tools and calculators to help keep track and plan ahead
• Support over the phone and online

Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk